Privacy Policy kiss998 — Our Commitment to Protecting Your Data

1Introduction & Scope of This Policy

Kiss998 is an online gaming and entertainment platform operating for users in Malaysia. As a responsible platform operator, we understand that member trust is the most valuable asset we hold. That trust cannot be built without transparency about how we handle the information you entrust to us.

This Privacy Policy covers all personal data processing activities carried out by kiss998, including data collected during account registration, financial transactions, game usage, customer support interactions, and use of our mobile app. It also outlines the rights you hold over your personal data and how to exercise them.

2Types of Personal Data We Collect

Kiss998 collects your personal data through several means — directly from you during registration, automatically while you use the platform, or through verified third parties. The following are the categories of data we collect:

Data We Do NOT Collect or Store

• Full credit or debit card numbers — only payment tokens processed by payment gateways;
• Plaintext passwords — passwords are stored in hashed form that cannot be reversed;
• Biometric data beyond what is required for specific KYC verification.

3How We Use Your Personal Data

The data we collect is used solely for legitimate and stated purposes. kiss998 uses your personal data to:

• Account management — creating, verifying, and managing your account, including KYC and identity verification processes;
• Transaction processing — processing deposits, withdrawal of winnings, and any other financial transactions related to your use of the platform;
• Service provision — enabling you to access and play games, use sports betting, and all available platform features;
• Security and fraud prevention — detecting and preventing fraudulent activity, money laundering, and any unlawful use of the platform;
• Service communications — sending account-related notifications, transaction updates, policy changes, and other important information relevant to your use of the platform;
• Platform improvements — analysing aggregated usage data to understand how users interact with the platform for improvement purposes;
• Legal compliance — fulfilling legal obligations, including reporting requirements set by Malaysian authorities.

4Data Sharing with Third Parties

Kiss998 does not sell or trade members' personal data. However, in certain limited circumstances, we may share data with the following parties:

4.1 Authorised Service Providers

Third parties that assist us in providing services, including payment gateway providers, licensed game providers, cloud service providers, and customer support systems. All these providers are bound by strict data confidentiality agreements.

4.2 Legal Authorities

Data may be shared with law enforcement agencies, courts, or government authorities when a valid order, warrant, or legal requirement exists to do so. kiss998 will comply with all such lawful directives.

4.3 Business Processes

In the event of a merger, acquisition, or sale of company assets, user data may be transferred to the new entity. Members will be notified in advance in such cases.

5Data Security — How We Protect Your Information

Kiss998 invests seriously in security infrastructure to ensure your personal data remains safe. The security measures we implement include:

• Encryption in transit: 256-bit SSL/TLS protects all communications between your device and our servers;
• Encryption at rest: Sensitive data stored in our databases is encrypted using AES-256 standard;
• Role-based access control: Only certain authorized personnel can access member data, and this access is logged for audit purposes;
• Continuous monitoring: 24/7 security monitoring system that detects and responds to suspicious activity in real time;
• Periodic penetration testing: Security audits and vulnerability testing are conducted periodically by independent experts;
• Two-factor authentication (2FA): Available to all members as an additional security layer for your account.

6Cookies and Tracking Technologies

The kiss998 platform uses cookies and similar tracking technologies to enhance user experience and analyze platform performance. Types of cookies we use:

• Essential Cookies: Required for core platform functions — login, session security, and navigation. Cannot be disabled;
• Performance Cookies: Collect information about how visitors use the platform to help us improve performance and speed;
• Functional Cookies: Store your preferences such as language, odds format, and display settings for a more personalized experience;
• Analytics Cookies: Help us understand aggregate usage patterns for platform improvements.

You can manage cookies through your web browser settings. However, disabling certain cookies may affect platform functionality. All cookies we use are first-party cookies — we do not use third-party marketing cookies.

7Data Storage and Deletion

7.1 Retention Period

Kiss998 retains your personal data only for as long as necessary to fulfil the purposes stated in this Policy, or as required by Malaysian law:

• Active account data: For the duration of the active account and up to 7 years after account closure (legal compliance requirement);
• Transaction records: 7 years in accordance with accounting and financial reporting requirements;
• KYC documents: 5 years from the date of verification or account closure;
• Support communication logs: 2 years from date of interaction.

7.2 Data Deletion

Once the defined retention period expires, your personal data will be securely deleted or anonymised using irreversible procedures. You may also request deletion of specific data — such requests are subject to legal obligations that may prevent full deletion in certain cases.

8Your Rights Regarding Personal Data

As a data subject under Malaysia's PDPA, you have the following rights regarding your personal data held by kiss998:

9Children's Privacy

The kiss998 platform is exclusively for individuals aged 18 years and above. We do not intentionally collect personal data from children or minors.

If we discover that we have collected personal data from an underage individual, we will take immediate action to:

• Close the relevant account;
• Immediately delete all related personal data;
• Return any remaining balance according to established procedures.

10Privacy Policy Amendments

Kiss998 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. When we make material amendments:

• The "Updated" date at the top of this document will be changed;
• Notifications will be sent to registered members via email or in-platform messages for significant changes;
• For material amendments, we will request your renewed consent before they take effect.

Continued use of the kiss998 platform after amendments take effect is considered acceptance of the latest version of this Privacy Policy.

11How to Contact Us About Privacy

If you have any questions, concerns, or requests related to this Privacy Policy or the handling of your personal data, please contact us via:

• Live Chat: Available 24/7 directly within the kiss998 platform — the fastest way to get a response;
• Support Email: [email protected] — for enquiries requiring documentation or a written response;
• Help Center: The FAQ section on the platform for common questions.

We are committed to responding to all privacy-related inquiries within 3 working days for general enquiries, and 14 working days for personal data rights requests (which require identity verification first).